一套HMO出租给不同的5个租客，本和以前的租客都相处得很好，但5个月前搬进来一个事儿妈，自以为是，还说自己是学法律的，把另外一个曾经很好的租客煽动起来找茬，其余3个租客都不想参与，每次他们只要一点点事合理不合理的只要我能办到的都立马安排handyman过去立即解决问题，自从这SB进来后要求要求高得离谱，我也变得越来越没耐心。
看看下面英文是她写的要求明天meeting的内容：
AGENDA DETAILS 房子是全新的有证书的HMO
- Agenda- Individuals taking responsibilities for property damages.
a. Microwave －我买成£360的微波炉被他们放金属器皿加热导致微波炉门的里面黑色的防护层出现了一个小拇指大的洞，没人承认，所以也没办法扣钱，我另外买了一个普通的微波炉放厨房台上4个月了但从没人用。
b. Burnt Hole on kitchen counter/surface－也是租客们把太烫的锅放全新的台上烫了一个大拇指大的凹陷，能维修吗？要么得换整个work top？也没人承认也没办法扣他们的钱。
c. Broken freezer draw－全新的冰箱也是他们经常不关严冰箱门而导致冰箱里全部结成冰块把draw冻结了，然后他们使劲拉开而致破裂。
d. Damage from a heavy impact to the wall behind the kitchen door－也是被他们撞出凹陷和涂料掉了，我根本就没提过让负债，想道handyman有时间的时候就过去补好。
e. Island counter surface scorched－也是他们损伤，what can i say？
f. Knob on stove burnt－一部分被他们烧焦
Areas to be looked at;
§ Washing machine cupboard door comes out because machine vibrating heavily. (Not aware of any damages)
§ Skirting boards comes out. (Needs to be put back in place)是洗衣机下面的一块60cm的板子
§ Sink drainer blocker falls apart (Needs to be fixed)－。。。
- Agenda- House Keeping/ Cleanliness.
a. You were made aware of the mice/rat infestation and this is one of the main reasons the kitchen especially needs to be deep cleaned and we haven’t heard or seen any resolution from you or the pest controller since his only visit in November last year. －－ 先来了一个骗子公司外付了全款做了一次就失踪了，后来我朋友来帮我做了全程treatment，已经没老鼠了，这SB非要有证书的公司。
b. Current cleaner doing minimum cleaning (insufficient for HMO) － 目前有个专业的清洁工每周做一次两小时的清洁
Other areas to be cleaned; anywhere being shared by two people or more needs to be cleaned once or more at least weekly. Such as:
DATE: Sunday, February 11, 2018
TIME: 14:30 PM
LOCATION: (Communal Kitchen Area) 比五星级酒店要求都高，人家专业清洁工每周都在做，她抱怨达不到她的要求，
§ Room 1&2 bathroom
§ Deep clean microwave and double oven
§ Steam clean entire kitchen surface including the floors
§ Door handles (kitchen, front and back doors exits) needs to be cleaned.
§ Glass door to be cleaned
§ Washing machine and dryer to be cleaned and lint to be removed after each use by individuals
§ Microwave needs to be cleaned after each use by individuals
- Agenda- Security of tenants and tenants properties.
a. We are not introduced/ informed to people who have copies of the keys to enter the house. Such as handyman/worker and cleaner.－－有一个builder有钥匙如果需要任何维修
b. We would like more communications from individuals on people entering the house
c. Individuals threatening and interfering with others property
- Agenda- General
a. Communication problem with landlord , majority of us have been disrespected, being prejudiced against leaving persons to feel victimized and very rude with her approach and hanging up within the middle of a conversation and speaks impolitely to us.
b. We feel the need to communicate with landlord where there may be issues arise that cannot be discussed by text and when we call she selected answer certain individuals only. Every time we speak about an issue to Julie, whom we are expecting to represent us as a landlord, she claims she cannot understand what we are saying. ——每次打电话都是抱怨一些比如她感冒了咳嗽说是这房子没有没周洗地毯有而致，她cooking的时候从不开抽油烟机，说抽油烟机上有灰尘如果开了灰尘就会掉进她的菜里，，，这SB，，，，洁工每周都做得仔仔细细，厨房里都是纤尘不染的。所以听她说这些我的忍不住鬼火冒，不想与她说话
c. We find that to be inflammatory/ outrageous especially behavioral remarks/attitude=. I.e “YOU CAN GO/ YOU CAN LEAVE/ DO WANT YOU WANT” and we are expecting her to have respect for us as she would of herself. Otherwise we will be deemed to make complaint to our local council.
d. More chairs within the kitchen area
e. Handy man/worker damaged towel on last job on bathroom Rm 4 (10/02/2018) ——我们已经买了一条新的赔她，
f. Missing parcel still needs to be resolved——是一个租客的女朋友的包裹，打过好多电话要我赔，她根本没权住在里面，但大部分时间都偷偷的住这儿，我睁之眼闭只眼装着不知道，按理是不允许住两人的，人以前很好，我们很聊得来，但自从这SB女人搬进来后就和她一起找茬。
g. Internet broadband modem issues
h. We all need a web link to our individual depositing scheme ——我都把TDS证书那封email转发给了他们每个人，所以他们有证书也有web link，
i. Individual/s being malicious and because of that not having proper communication within the house
- Agenda- AOB (Any other business)
Individuals personal/issues to be discussed TBC (To be confirmed)
不知道利润，怎么报税啊。。