British Railway Clients Services Survey
Dear MR/ MS,
I am undertaking research at the University of Greenwich, relating to the study of British Railway facilities and services comparing the before privatization with the after. The aim of this survey is to identify the impact of privatization on the journeys of clients and the perception of the changes in services since privatisation. Thank you very much for your helping by coming the following questionnaires.
1. a) What is your employment status?
( ) Employee – public sector ( ) Employee – private sector
( ) Self – employer / won business ( ) Retired people
( ) Armed forces
( x ) Student ( ) Others
b) If you choose others, please describe your occupation?
__________________________________________________________
2. How old are you?
( ) Below 20 ( x ) 21~ 30 ( ) 31~ 40
( ) 41~ 50 ( ) 51~ 60 ( ) Above 60
3. Are you British?
( ) Yes ( x ) No
4. How often do you use train?
Never ( ) Occasionally ( ) Frequently ( x ) Very frequently ( )
If never, please answer the question 7.
5. Please describe:
a) What purpose of your journey?
( ) Business ( ) Holiday ( ) Shopping ( ) Visiting friends
( x ) Others
b) Why did you choose train?
( ) Comfortable ( ) Safety ( ) Punctuality ( ) Convenience
( x ) Cheap price ( ) Others
6. How satisfied are you with the railway services? And describe the services you receive.
I. Purchasing tickets
• Gaining information
Before privatization:
Excellent Good Reasonable Poor Awful
( ) ( ) ( ) ( ) ( )
After privatization
Excellent Good Reasonable Poor Awful
( ) ( ) ( ) ( ) ( )
• Booking tickets
Before privatization
Excellent Good Reasonable Poor Awful
( ) ( ) ( ) ( ) ( )
After privatization
Excellent Good Reasonable Poor Awful
( ) ( ) ( ) ( ) ( )
• Price
Before privatization
Excellent Good Reasonable Poor Awful
( ) ( ) ( ) ( ) ( )
After privatization
Excellent Good Reasonable Poor Awful
( ) ( ) ( ) ( ) ( )
II. Station services
• The provided facilities
Before privatization
Excellent Good Reasonable Poor Awful
( ) ( ) ( ) ( ) ( )
After privatization
Excellent Good Reasonable Poor Awful
( ) ( ) ( ) ( ) ( )
• The providing information
Before privatization
Excellent Good Reasonable Poor Awful
( ) ( ) ( ) ( ) ( )
After privatization
Excellent Good Reasonable Poor Awful
( ) ( ) ( ) ( ) ( )
• The manner of stuffs
Before privatization
Excellent Good Reasonable Poor Awful
( ) ( ) ( ) ( ) ( )
After privatization
Excellent Good Reasonable Poor Awful
( ) ( ) ( ) ( ) ( )
III. During the journey
• The provided facilities
Before privatization
Excellent Good Reasonable Poor Awful
( ) ( ) ( ) ( ) ( )
After privatization
Excellent Good Reasonable Poor Awful
( ) ( ) ( ) ( ) ( )
• Punctuality
Before privatization
Excellent Good Reasonable Poor Awful
( ) ( ) ( ) ( ) ( )
After privatisation
Excellent Good Reasonable Poor Awful
( ) ( ) ( ) ( ) ( )
• Safety
Before privatization
Excellent Good Reasonable Poor Awful
( ) ( ) ( ) ( ) ( )
After privatization
Excellent Good Reasonable Poor Awful
( ) ( ) ( ) ( ) ( )
• Comfortable
Before privatization
Excellent Good Reasonable Poor Awful
( ) ( ) ( ) ( ) ( )
After privatization
Excellent Good Reasonable Poor Awful
( ) ( ) ( ) ( ) ( )
7. Which transport tool do you choose?
( ) Airplane ( ) Coach ( x ) Car ( ) Others
8. Do you have some suggestions for privatization in UK’s railway system?
Thank you very much for your helping.
