我上个月填写表格的时候粗心大意把地址填写错误，所以只好要求退款，重新弄个邮箱申请，但要求退款后，账号信息到现在还是如下：
We have received your request for a refund.
If your request for a refund is successful, your visa application will be cancelled and your money will be returned in the next 28 days. Your refund will be made to the same account you used when you paid for your application.
大家有相同经历吗？这个要求退款的申请原先的预约时间都已经过了几天了。从取消到现在已经都30天出头了。新的申请过几天要去签证了，在退款申请后上面信息一直没有改变也没有其他信息，都不知道联系哪里可以解决这个问题。