As office administrator, you will work within our team to process customer orders from various online platforms in a busy working environment. You will also work with the Office and Warehouse Teams to seamlessly and smoothly fulfil all customer orders and make them available to the warehouse team for packing and despatch.
Tasks and projects will include:
- Processing admin of all customer orders, start to finish from a number of different platforms such as Not On The High Street, Amazon etc
- Dealing with all aspects of customer service and complaint handling.
- Answering the phone and dealing with enquiries
- Replying to messages and emails sent from customers
- Ordering of new office supplies
- Processing returns
Responsibilities/ Required Skills
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Experience Logistics online system, in Click & Drop
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Excellent communication skills both written and verbal
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Excellent computer skills
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Excellent customer service skills
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Solid ecommerce understanding with a passion to always improve the customer experience
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Self-motivated with strong organisation skills and ability to work to deadlines
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Must be degree level educated or equivalent
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Able to listen to and follow guidelines effectively
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A good understanding of MS office Excel…
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Previous experience preferred within E-commerce web sale, specifically Magento
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Attention to detail
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Great organisational skills
What’s in it for you?
- Friendly and supportive team
- Full training
- Plenty of opportunity for growth within a small business
Please send your CV along with a cover letter stating your interest in the role.
Job Types: Full-time, Permanent 9:00am – 5pm
Expected start date: 11/01/2021
Job Types: Full-time, Permanent
Salary: £20,000.00-£23,000.00 per year++
COVID-19 considerations:
To keep our staff safe we have a maximum amount of workers in the office at one time.
We clean regularly, we have anti bacterial wipes and gel around the office and desk areas.
We are socially distanced whilst working
Experience:
- admin: 1 year (Preferred)
Administrative Duties:
- Answering emails and sorting post
- Answering phone calls and transferring them as necessary
- Managing website functions and social media