IT Technician
Are you a recent graduate or an IT Professional looking for an exciting new role?
About the company
We are a brand new import and retail business with HQ based in North London.
Position Overview
The IT Help Desk Technician will work as a standalone role to provide a positive customer support experience to the business and Retail stores. The IT Technician support position will be responsible for providing technical assistance and support related to computer systems, hardware, and software
Responsibilities
- Address and resolve incidents and requests via ticketing system and help answer the Retail Help Desk hotline providing first contact support.
- Serve as liaison between employees and functional team members to resolve issues.
- Provide assistance for store computer setups including POS, printers, mobile devices, and store related peripherals.
- Analyses and resolves issues regarding the use of store hardware and software providing technical support.
- Support of computer peripherals, printers, and multi-function devices.
- Basic troubleshooting of computer networking, VoIP phones, and wireless technology.
- Keep IT Department’s documentation current and update where necessary.
*Provide assistance to facilitate business reports from retail system as well as warehouse management system
*Can understand IT vendors services thoroughly and find out cost saving opportunity
*IT budget detail involvement - Other jobs assigned by company
Essential Skills and Personal Qualities
- The Retail Help Desk Technician will also work with the IT management service provider to provide systems support and administration as time allows.
- Must be available (especially during regular business hours or shifts) to communicate with peers, supervisors, customers, vendors and any other person or organisation with whom interaction is required to accomplish work and employer goals.
- Knowledgeable in Active Directory and Windows based Internetworking.
- Capable of User Account administration and maintenance.
- Excellent problem-solving abilities.
- Knowledgeable in current trends.
- Highly motivated team player and motivated self-starter.
- Ability to self-motivate and to pursue work without being asked.
- Ability to multi-task in a fast-paced environment.
- The Retail Help Desk Technician will be expected to visit stores to help troubleshoot issues that cannot be solved remotely and to assist in new store openings.
Salary: negotiable
Apply now and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity
Please send your cv to [email protected]