我们是一家大型物流公司，由于业务扩张，现招聘一位中英文流利，沟通能力强的人员加入我们运营团队，协调客户和供应商的联系，以及和销售部对接。此职位有晋升空间，但需要在办公室办公。开车可从M1 Hemel Hempstead 出口下来5分钟即可到达。
如果您感兴趣，请将简历发送至： [email protected]
或致电： 07429428955
Role overview
A key role that sits within the operation team. The role involves working closely with all members of the team and requires excellent communication skills for dealing with clients and suppliers as well as first class numeracy skills and attention to detail.
Main Responsibilities
• All tasks associated with operational and customer service.
• Executing and monitoring all the bookings and shipments received from customers, and close communication with all suppliers (via emails or phone) to ensure delivering smooth operation.
• Raise invoices to customers and vendors.
• Checking supplier invoices received and ensured all data entry into in-house systems (CAMS2.5) before arranging payment.
• Completing billing information payments for customers and suppliers
• Dealing with any invoice related queries from customers and suppliers.
• Ensuring all invoices are processed for payment within the payment terms agreed.
• Liaison with all internal stakeholders
Customers liaison
Supplier liaison
Sales, Product & Marketing and Finance department
Overseas branches
• Maintaining up to date records on all working files
• Maintaining a good filing system
• Complete outstanding aged files
• Escalate any concerns to Operation Manager as soon as possible.
• Archiving - ensuring data records are correct and documents can be retrieved easily.
• Provide operational updates to manager on regular basis.
• Provide exceptional customer service and ensure best customer satisfaction.
• Regularly review departmental processes and procedures and suggest change, continuously looking for opportunities for improvement
• Be committed to maximising efficiency and speed of billing cycle to ensure maximum profit to the company.
• Work as part of a team providing support and communicating with all colleagues / clients and suppliers.
• To always act in the best interest of the company
• Perform other duties as required.
Skills & Qualifications
• Understanding of Freight operation is desirable.
• Excellent computer skills and Microsoft packages - Word, Excel, and Outlook
• Minimum 2 years working experience in freight forwarding or customer service related industry.
• Fluent in Business English and Mandarin
• Strong organisation skills
• Excellent attention to detail
• Good communication and interpersonal skills, both written and verbal
• Methodical & systematic work methods
• Positive helpful attitude reflected in all communication.
• Highly customer service focus
• Ability to prioritise and work under pressure.
• Flexibility and able to work under fast-paced environment.
• Able to work well in a Team and make decision on initiative.
An ideal candidate will be comfortable working cross-functionally and collaborating with internal and external stakeholders (including 3PLs, freight forwarders, shipping lines, airlines, and other vendors) to achieve results for our team and our customers.
Maintaining a fun, creative and positive company culture is important to us.
Benefits
Our benefits package includes:
Holiday (22 days + Bank Holidays)
Pension scheme
Salary – £25,000 - £30,000 (Full time) or £18,000 - £20,000 (Part-time, 20-24 hours per week)