- About Us
Rystad Energy is the world’s leading independent research and consulting firm focused on the global energy industry. We provide business intelligence including data, tools, analytics, and consulting services to clients exposed to the energy industry across the globe.
Headquartered in Oslo Norway, Rystad Energy is a rapidly growing company represented in more than 30 countries. The EMEA Commercial team is now seeking a dynamic individual to join our London team as a Client Success Manager (CSM) responsible for fostering lasting client relationships and being a trusted advisor to our clients.
Rystad Energy is looking for candidates with proven experience in customer success and/or business analysis, specifically within the Energy space. The candidate should ideally possess expertise in the SaaS industry, strong commercial awareness, excellent networking skills and ability to listen and understand customer needs.
- The opportunity and responsibilities
You will get the opportunity to develop and execute product-driven and segment-focused client retention and growth strategies, as well as helping clients realize the full value of Rystad Energy’s databases and analytics to help them deliver on their business outcomes. You will also work closely with internal cross-functional teams such as marketing, product development, market research and client training to drive engagement and expansion across your client remit.
- Key Responsibilities
- Serve as primary post-sale point of contact to develop strong client advocates that enable the CSM to become a trusted advisor to our clients.
Jointly define success criteria with clients by understanding their business challenges and implementing an engagement plan throughout the subscription period - Onboard new users and carry out follow-up trainings to achieve maximum adoption and usage growth rates
- Partner with account managers to provide insights on client health with a focus on adoption, expansion opportunities and renewals
- Partner closely with internal cross-functional teams to ensure client’s technical/analytical needs are resolved in a timely manner
- Develop an understanding of Rystad Energy products and services and proactively help on identifying areas of improvement to increase market share and penetration.
- Provide client feedback to internal teams including Product Managers and Client Solution
- Participate in industry and networking events to grow the Rystad Energy brand
- Maintain all client data and interaction records in the CRM system
Contribute to the wider vision and strategy of the Client Success team
- Skills & Attributes for Success
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Bachelor’s degree required. Master’s degree is preferred. 2023 Graduate welcomed. Ideally in English or Energy related majors.
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Passionate about developing close relationships with our customers and enabling their long-term success
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Proven knowledge in Energy markets is a key strength
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Proven understanding of valuation models and economic analysis is highly desired
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Experience or strong interest in client-facing roles, customer experience and business relationships
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Experience working with databases, CRM platforms and Power BI is an advantage
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Strong focus on collaboration and teamwork across functions and regions
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Ability to work independently at times, be self-driven and resourceful
Excellent written and verbal communication skills -
Strong Microsoft Office skills (Power Point and Excel)
- Why Rystad Energy?
A diverse, dynamic and highly skilled working environment
A client-facing position with the opportunity to work with executives on strategic and high-impact analysis
We offer an exciting position to take ownership and lead the expansion within the EMEA energy sector
A global and quickly expanding international business culture
Opportunities to travel in Europe
Competitive compensation package
Application deadline: June 30th, 2023.
Interview process: June 1st, 2023
The desired start date is as soon as possible.
Please reach out to Junlong Cheng, at junlong_cheng@rystadenergy_com if you have questions related to the position.
Timeline for recruitment process
Application Kick-off on 12th May 2023
Poston Rystad Energy 微信公众号-12/05
Post on Workable (subject to internal approval) – 17/05
Application Ends on 11th June 2023
CV Screening - 12/06 to 14/06
1st Interview invitation sent - 15/06 to 16/06
1 st round interview Starts on 19th June 2023
1st round interview Ends on 27th June 20231st Interview shortlist- 28/06Product learning ability test sent, detailed in the next slide (set up 3 days trial access to dashboard) – 29/06Final Interview shortlist - 04/07Final Interview invitation sent 05/07
Final interview Starts on 10th July 2023
Final interview Ends on 14th July 2023
Candidate selected and email offer sent - 17/07
Contract negotiation and official offer sent – 19/07
Hiring process finish on 20th July 2023
此岗位需要较强的英语交流，能源行业属性和销售支持岗位服务能力要求，如您感兴趣请联系指定招聘官邮箱。
推荐海归留学生、英语系、石油工程、海洋工程等相关专业2023级毕业生（20k-21k+Bonus/月）和工作2年以上的社招同学（社招同学薪金预期20k-27k+Bonus/月）。
工作地点：北京国贸